Apprenticeship - Customer Service Project Manager Assistant

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Main missions:

-    Check of daily contacts on our Customer care tool (New & Open / Orphan / suspended)
-    Coordination between regional Customer services agents and the different hubs and internal teams involved
-    Help to manage TMA run tickets for the countries and region
o    On our ticketing tool
o    On our phone call tool
-    Regular review / update / improvement 
o    of the macros linked to AI recommendation / countries requests
o    of the procedures
-    Tests new features ...
  
Reporting : 
Complete the monthly KPI CC report 
Complete the monthly analysis comittee report
Monthly quality assessment of the agents and elaboration of the quality committee report
Ad hoc analysis

Profile :
 Business school student or equivalent with at least 1 long-term internship
o Customer focus
o Ability to work in a team and with other teams
o Ability to use tools and analyse figures
o Open-minded, adaptable and flexible

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com