Account Coordinator Japan Travel Retail Asia Pacific

Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for an Account Coordinator, Travel Retail Asia Pacific to work on the Travel Retail team.

About the Job

Beauty Coach-related Operations:

• Check and create necessary work sheet related to BCs such as (i) monthly attendance sheet check/submission to local HR (ii) sales incentive calculation, (iii) BC shifts, (iv) testers, and equipment orders.
• Collaborate with training team to ensure on-counter BC grooming excellence.
• Arrange/organize BC training, hotels, transportation, meeting rooms, materials and necessary tools based on training plan.
• Communicate with BCs daily basis to guarantee a smooth operation flow and dedication.

Sell-out/Sell-in Reporting:

• Collect BC sales weekly/monthly sales report to convert into a streamlined report for submission to Singapore. 
• Gather market intelligence (traffic data collections, competitor's practices, market performances).
• Keep track on Airline monthly sales and digital (web reservation sales) by operators and update listing plan in a timely manner.
• Prepare ad-hoc market update presentations for business reviews and visitors.

Marketing:

• Promotions timely implementation (promoters, VM, targets, Tool etc.) in close collaboration with Singapore, suppliers, operators, and BCs.
• Coordinate Airline Inflight magazine editorial creation with Singapore team, airlines, and Japan local team.
• Fuel operators' digital exposure with newness content, banner, promotional mechanics in collaboration with Singapore.
• Ensure E-pro training material/tools to be constantly animated and up to date to engage BCs community optimal E-pro attendance.
• Occasional translation work upon Singapore/France request.

Merchandising:

• Guardian of the counter grooming excellence by reporting damage and corrective actions.
• Ensure VM elements to be permanently updated with Singapore and suppliers (shelf talkers, lightboxes, Launch POP, planograms).
• Occasional local creation in coordination with Singapore (POPs, GWP cards, price cards).

Accounting:

• Assist the Travel Retail Senior Account Executive in updating marketing expenses, BC management file and creation of price registration.
• Creation of PR (financial approval system) upon necessity.
• Update any internal financial reports.
• Process invoices for domestic and Singapore payments.

Logistics:

• Handle damaged/return goods liaising with Singapore customer service for Credit Note management.
• Plan and order GWPs, testers, marketing tools and arrange customs clearances for a timely dispatch to all doors.

Customer claims:

• Handle occasional Travel Retail consumers' complaints liaising with Singapore and Japan customer service teams.

About you:

• Fluent in Japanese and English with very good communication skills both speaking and in writing
• Ability to evolve in a multi-cultural background both internally and externally
• Positive/challenge attitude toward any type of work
• Capacity to anticipate with strong planning/communication skills under speedy environment
• Capable to handle multitasks
• Interpersonal relationship: at ease to create relationships at each level from sales staff to VIP both internally and externally
• Respectful and reliable
• Understanding of logistics flow is a plus
• Team player with ability to work independently
• Knowledge of Duty-Free business & Cosmetics is a plus
• Advanced PC skills (excel, word, PowerPoint, illustrator, Photoshop, v-look is a plus)

About the benefits:

• 71 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).