Retail Business Manager: Sydney CBD

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

About the Role
We are seeking a dynamic Retail Business Manager to lead our Boutique and the Sephora Pitt St store in the Sydney CBD. In this role you will drive the success of Clarins flagship standalone Boutique and our presence in Sephora.

As our Retail Business Manager, you will take on a pivotal role overseeing the performance, operations, and commercial success of the QVB Boutique and the Sydney Sephora location. Reporting directly to the Sales Director of Clarins ANZ, you'll act as a key driver of business development and support the team to deliver retail excellence.

You will be hands-on in the Boutique, contributing to day-to-day success, sales and operations while also focusing on long-term success. Your leadership will be instrumental as we look to expand our Boutique footprint across Australia in the years to come.

Key Responsibilities

• Be the key account manager for Sephora – managing all operations for Clarins.
• Educate Sephora team members on our products, to ensure our success in this channel.
• Oversee the QVB Boutique's end-to-end operations, ensuring excellence in customer service, sales performance, and store presentation
• Be responsible for the store results, including sales and customer relationship KPIs
• Manage, coach, and develop a high-performing team, including rostering, budgeting and recruitment
• Drive business growth through local area marketing, community engagement, and commercial insights
• Oversee operational functions including stock and inventory control, POS, cash handling, and compliance
• Contribute to a premium customer experience in demonstrating best in class beauty services.
• Report directly to the Sales Director ANZ, providing strategic feedback and insights, be agile and demonstrate retail disciplines.
• Support the execution of brand events, service activations, and customer experience initiatives
• Maintain Clarins' high standards of service, product knowledge, and Boutique aesthetics
• Support in the onboarding and development of the Visiting Beauty Coaches for NSW, using our Flagship boutique as home base.

About You

• Proven experience in retail or business management within beauty, skincare, luxury, or premium retail.
• Minimum of 2 years multi-site management experience
• Results driven with proven success in driving commercial outcomes (KPIs) and building team capability
• Strong operational know-how: POS, stock control, reporting, and compliance
• Confident leader who thrives on collaboration, coaching, and hands-on support
• Passionate about customer experience, service standards, and team development
• Ideally qualified as a Makeup Artist and/or Beauty Therapist
• A proactive, energetic individual who sees opportunity and drives results

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).