IT Specialist

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

About the Job

Working alongside the Regional IT Team, the IT Specialist will provide day-to-day assistance and troubleshooting for end users and oversee all IT infrastructure to support smooth business operations in accordance with company policies, and local data privacy and protection laws. The IT Specialist will also play a key role in coordinating regional and central-driven initiatives in line with Clarins’ strategic roadmap. 

Location: Sydney CBD (hybrid)

Reporting To: APAC IT Director

What you’ll be doing

• End-User Support & Troubleshooting, providing day-to-day support to staff to resolve common IT issues, actioning basic software installation/updates, and providing local application support
• Overseeing all IT Hardware and Infrastructure, ensuring devices are operational and tracked, and maintaining security of local server rooms
• Liaising with regional and global IT teams to escalate issues requiring additional support
• Security, Compliance & Governance: ensuring antivirus, patching, and device encryption are in place and in compliance with Australian privacy laws, and company cybersecurity policies
• Vendor & MSP Management: managing local IT vendors (e.g., internet service providers, hardware suppliers, copier/printer maintenance) and negotiating procurement within budget
• IT Budget & Procurement: forecasting and managing local IT operational expenses, maintaining asset lifecycle plans, and coordinating procurement when required.
• Project Management: coordinating local rollout of regional/central initiatives, and acting as a point of contact for pilot testing, UAT etc.
• IT Strategy & Roadmap: ensuring local IT decisions (i.e., suppliers, vendors, tools etc.) are aligned with corporate standards and strategic roadmap

About you: 

Essential experience:

• Experience in providing day-to-day end-user support
• Experience in managing IT infrastructure, including ongoing software and hardware requirements, device imaging & configuration, and inventory monitoring

Essential soft skills:

• Excellent written and oral communication skills
• Ability to effectively collaborate with a range of stakeholders, including end users, regional IT teams, and external vendors/suppliers
• Developed analytical and problem-solving skills

Technical Requirements:

• Highly proficient in use and troubleshooting of Microsoft Office 365 (Outlook, Teams, OneDrive, etc.)
• Advanced skills in providing end-user support and troubleshooting for Windows and iOS devices (laptops and mobile devices)
• Experience using ticketing systems such as Landesk and Jira.
• Experience working with BI & Reporting tools

• Familiar with ITIL and COBIT

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. 

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).