Customer Care Specialist

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

We are seeking an enthusiastic Customer Care Specialist to join our team! 

Responsibilities

• Take ownership of the customer service experience by ensuring all customer interactions are seamless, best in class, and handled in a timely manner
• Connect, service and build relationships with customers across multiple channels of communication including; phone, email, Facebook and live chat in a timely manner.
• Promote a thorough and up to date knowledge of all products and services to become a brand expert
• Be across all product launches, marketing initiatives and customer communication touchpoints
• Assist with a variety of inquiries related to website navigation, customer orders and product information
• Provide input to optimise the website search and FAQs page based on customer feedback
• Assist with store inquiries related to stock availability, customer service and feedback.
• Identify customer service trends and suggest initiatives that could help improve the customer experience

About You

• You bring a passionate, dedicated and enthusiastic approach to customer service
• You have 1-2 years of contact centre or customer service experience
• You are a confident communicator and love customers
• You are confident with the Microsoft suite (Word, Outlook and Excel etc.)
• You have experience with Zendesk or similar programs.
• You are a Brand Ambassador and Customer Centric in all you do

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com