Business Manager

​

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

About the Role
In November 2024, we proudly launched our first Australian stand-alone Clarins Boutique in Sydney’s iconic Queen Victoria Building. With strong momentum and ambitious growth plans, we are now seeking a dynamic Business Manager to support the current team and help drive the next phase of our Boutique strategy.

As our Business Manager, you will take on a pivotal leadership role overseeing the performance, operations, and commercial success of the QVB Boutique. Reporting directly to the Sales Director of Clarins ANZ, you’ll act as a key driver of business development while supporting the Store Manager and team to deliver retail excellence.

You will be hands-on in the Boutique, contributing to day-to-day success, sales and operations while also focusing on long-term success. Your leadership will be instrumental as we look to expand our Boutique footprint across Australia, in years to come.

Key Responsibilities

• Oversee the QVB Boutique’s end-to-end operations, ensuring excellence in customer service, sales, and store presentation
• Be responsible for the store results, including sales and customer relationship KPIs
• Manage, coach, and develop a high-performing team, including rostering, budgeting and recruitment
• Drive business growth through local area marketing, community engagement, and commercial insights
• Oversee operational functions including stock and inventory control, POS, cash handling, and compliance
• Contribute to a premium customer experience in demonstrating best in class beauty services.
• Report directly to the Sales Director ANZ, providing strategic feedback and insights, be agile and demonstrate retail disciplines.
• Support the execution of brand events, service activations, and customer experience initiatives
• Maintain Clarins’ high standards of service, product knowledge, and Boutique aesthetics
• Support in the onboarding and development of the Visiting Beauty Coaches for NSW, using our Flagship boutique as home base.

About You

• Proven experience in retail or business management within beauty, skincare, luxury, or premium retail.
• Multi-site management experience preferred.

• Results driven with proven success in driving commercial outcomes (KPIs) and building team capability
• Strong operational know-how: POS, stock control, reporting, and compliance
• Confident leader who thrives on collaboration, coaching, and hands-on support
• Passionate about customer experience, service standards, and team development
• Ideally qualified as a Makeup Artist and/or Beauty Therapist
• A proactive, energetic individual who sees opportunity and drives results

Why Join Clarins?

• Be part of a global beauty brand with a rich heritage and forward-looking vision
• Support a flagship Boutique and play a key role in expanding the Boutique model in ANZ
• Work closely with senior leadership and influence future growth

We Offer:

• A values-led culture supporting a collaborative and innovative working environment
• Strong focus on individual wellbeing and access to our Employee Assistance Program
• Generous product allowance
• Exciting incentive opportunities
• Award-Winning Customer Service Training
• Career Development Opportunities

Apply Now
Are you ready to take your next step and shape the future of Clarins Boutiques in Australia? We’d love to hear from you.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com