Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Senior Executive - Supply Chain Customer Service, Asia Pacific, based in Singapore.

THE ROLE:

Order Processing
•    Management of inbound orders from global distribution center or external suppliers. 
•    Management of orders/return orders received from Regional Business team including Agents, Travel Retail, Domestic sales, and APAC Subsidiaries.
•    Ensure accurate and timely order processing respecting both Clarins & 3PL cut off timings; to follow up with Business teams if orders are not submitted timely.
•    Ensure required shipping documents are prepared and supplied on time. 
•    Ensure accurate and timely invoices validation respecting Finance cut off requirements for month end closing procedures; to understand and control 3PL timeliness in order to respect Finance cut off. 
•    Be able to manage conflicting demands affecting orders cut off timing across all stakeholders (business team, finance, 3PL, inbound GIN).
•    Be competent & fluent in the operations of Commercial System to be effective backup for team operations. 

Co-ordination
•    Work with global operations team and 3PL on managing reception of inbound shipment.
•    Liaise between Business team and 3PL on shipment schedules for regular export as well as adhoc urgent arrangements.
•    Communicate and address customer’s feedbacks and/or queries relating to their orders or shipment, inclusive of shipment discrepancies investigation with 3PL.
•    Coordinate with 3PL for local departmental stores deliveries as well as with domestic sales team.
•    Support Quarterly free requisitions and monthly staff purchases for Clarins office staff.
•    Coordinate between inbound material availabilities, adhoc merchandising and/or samples request from Regional departments.

Follow-up and Support
•    Detailed and clear awareness of GST compliance requirements governing invoicing for export and domestic sales.
•    To have knowledge on 3PL’s proposals on cost effective modes of dispatch (for export) and advise customers likewise of the best option.
•    Timely and courteous responses towards all customers (internal & external) enquires.
•    Be able to work with 3PL and Customer Service team to consider proposal and derive solution to support customer’s needs.
•    Be team player and lend support to Logistics & Customer Service team as and when required.
•    Timely & accurate filing of work files upon closure of orders, including reception of export documents for GST compliance.

Continuous Improvement
•    Areas of opportunity should be focused on risks mitigation or inefficiencies. Proposals should include clear indication of targeted areas of opportunities, what will be the expected outcome and implementation plan proposal.
•    Proposed solution should also include revision or fine-tuning of KPIs to ensure changes / improvements are made to the right areas of opportunity. 

Other responsibilities may be added to the above, which are consistent with the title Senior Executive - Supply Chain Customer Service, Asia Pacific

YOU HAVE:

• Diploma in Shipping/Logistics or related fields of study
• Minimum 3 years of operational experience in customer’s order management, customer service and dealing with logistics service provider in areas of order preparation and import/export freight management
• Ability to demonstrate a good understanding on process flows and connectivity
• Knowledge of good import/export & logistics requirements as well as constraints
• Able to cope with repetitive steps while keeping mental clarity to explore better processes
• Good analytical and creative problem-solving skills
• Pleasant personality with good interpersonal & communication skills
• Basic understanding of the customers’ needs and sensitivity to the business 
• Able to function well independently in a team while keeping strong team player mindset
• Knowledge of informatics ERP tools (Infor M3, AS400, SAP, JD Edwards) will be a plus

WE HAVE:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands

• Unique products and innovative services

• A commitment to Social & Environmental Responsibility embedded in our raison d'être

• A caring and inclusive corporate culture

• Development and training opportunities

• Attractive compensation and benefits

• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. 

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.