Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a CRM Executive, based in Singapore.

THE ROLE:

Club Clarins (CC) Support (35%) 
-    Provide support to CX Team and Beauty Consultants on customer queries pertaining to Club Clarins loyalty program. 
-    Manage Point-of-Sales system and Loyalty Platform updates and creation, including redemption rewards/ product references, members' points/records and setting up loyalty promotional rules with IT.
-    Members Reward: Collaborate on the development and planning of rewards program. A continuous effort to stay competitive. (e.g. annual or periodic special redemption) 
-    Key liaison with Sales Team for ordering and allocation of CC redemption rewards and special events. Ensuring timely processing and delivery to all counters.
-    Support CRM activities/ projects, including prints, ordering, executing in-store Club Clarins activities. 
-    Assist CRM Manager in monthly BC Training on CRM KPI and upcoming CRM activities updates.

Analysis & Reporting (25%) 
-    Assist CRM Manager and stakeholders with analysis and insights. 
-    Analyse customer behaviour including customer profiling, lifecycle, purchasing pattern and segmentation.
-    Track and analyse campaigns, CRM database, KPI reports to measure marketing effectiveness and ROI and provide actionable insights to develop targeted marketing initiatives and drive sales.
-    Monitor and report Net Promoter Scores to Sales, Training, and Online Teams.

CRM & Lifecycle Program (25%) 
-    Assist in developing targeted customer segmentation strategies.
-    Manage communication calendar and track effectiveness and monitor spending.
-    Manage communication materials, prepare the brief, development and testing for EDM communications and SMS messages. 
-    Plan, develop and execute of communication campaigns, including brand messaging /product offer matrix, audience targeting, and results reporting. 
-    Collaborate with stakeholders to deliver a personalized and seamless customer experience 

System and Database Management (10%) 
-    Support the maintenance and management of customer and lead data to ensure data integrity including data reconciliation, data integration and data audits.
-    Work with CRM Manager to manage digital transformation, consolidation and data integration from various internal and third party sources
-    Collaborate with Regional CRM & IT teams on Point-of-Sales and Club Clarins related system implementation and user testing enhancements/changes.

General Administration (5%) 
-    Ensure proper filing of Club Clarins materials/assets.
-    Submission of all relevant marketing invoices
-    Ensure compliance with PO and PRF requirements (e.g. submission of 3 quotations and tender requirements) 

Other responsibilities may be added to the above, which are consistent with the title CRM EXECUTIVE.

YOU HAVE:

• Diploma or Degree in Marketing or marketing related fields.
• At least 2-3 years of relevant CRM working experience. 
• Good project management skills, with the ability to work on multiple projects at the same time
• Experience with Microsoft Office a must, especially Excel
• Accurate, systematic, and methodical
• Able to manage multiple vendors to deliver  
• Able to work independently & as a team
• Good communication skills, both verbal & written 
• Team player with interpersonal skills
• Experience in Luxury Skincare / Beauty / FMCG industries a plus.
• Experience with campaign management or CRM systems a plus (Example: Adobe Campaign, Salesforce, Emarsys etc)
• Experience with customer care management tools a plus (Example: Zendesk)

WE HAVE:

• 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. 

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.