Senior Executive - CRM, APAC (12 months Contract)

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Senior Executive - CRM, APAC - based in Singapore.

• End-to-End Campaign Management: Manage end-to-end campaign execution including segmentation, data extraction, workflow creation, testing, and deployment.
• Segmentation & Personalization: Leverage customer data to create targeted segments and personalized content for higher engagement.
• Workflow Automation: Develop and manage automated workflows for prospect nurturing, customer onboarding, retention and reactivation campaigns.
• A/B Testing: Conduct A/B tests on subject lines, content, and CTAs to improve campaign performance.
• CRM Integration: Ensure seamless data flow between Adobe Campaign and CRM systems
• Ensure data accuracy and compliance with data privacy regulations (e.g., GDPR, CCPA).
• Reporting & Analytics: Collaborate closely with Regional Data Analyst to monitor campaign KPIs (open rates, CTR, conversions, revenue, uplift) and provide insights for continuous improvement.
• Collaboration on Content: Work with content expert to leverage templates and visuals to deploy visually captivating campaigns 
• Support global CRM initiatives: Work closely with CRM Manager to support the rollout of global loyalty and CRM Campaigns

Other responsibilities may be added to the above, which are consistent with the role of Senior Executive, CRM Campaigns
 

You Have:

• Bachelor’s degree and equivalent work experience
• Minimum 2-4 years experience in CRM Campaign Management and Deployment in an agency or In-House brand environment in APAC
• Hands on and demonstrated experience in deploying and optimizing campaigns in Adobe Campaign
• Adobe Certified Expert certification advantageous
• Experience in Integration on other channels: SMS/MMS, Whatsapp, LINE
• Experienced in managing B2C retail environment campaigns

We Have:

• 71 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services 
• A commitment to Social & Environmental Responsibility embedded in our raison d'être 
• A caring and inclusive corporate culture 
• Development and training opportunities
• Attractive compensation and benefits 
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. 

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

If you have additional needs that require an adaptation of the recruitment process, you can contact us at hr.sg@clarins.com

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.