Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for a CRM Analyst to work on the APAC Digital, CRM, E-commerce team.

About the Job:

In the APAC Digital, CRM, E-commerce team, the CRM ANALYST, APAC is working closely with the APAC CRM team to embrace & progress new data capabilities for the Group and local

markets. He/she will own the 360 customer analytics for the region, working together with APAC & Global CRM, Data, eCom & Customer Care teams.

He/She will assist in generating insights into member behaviour across touchpoints with the objective of driving customer loyalty.

He/She will be responsible for conducting data analyses on key products/franchises to see the impact on retention, recruitment and cross sell.

He/She will also enhance data literacy in the Region by driving & sharing data projects/tools/analyses beyond CRM teams. As such, he/she will be an expert on Clarins Data Architecture & Flows for APAC and be responsible for all data-related projects.

1. APAC CRM Reporting & Performance Monitoring

Own the end-to-end reporting of CRM KPIs across APAC. Maintain and refresh existing dashboards, while

designing new Tableau dashboards to support evolving business needs.

2. Develop Scalable Reporting Tools

Leverage Tableau and Datalake to create automated, self-serve dashboards that enable local markets to access performance insights efficiently and independently.

3. Campaign Analysis & Member Insights

Enhance analysis capabilities for P1 marketing campaigns and Members Day activations. Deliver actionable insights (Start / Stop / Continue) and identify opportunities for cross-sell and link-sell within CRM segments.

4. Market-Level Analytical

Support Act as a problem-solver for APAC markets by addressing ad hoc data queries that go beyond standard dashboards (e.g., Salescube, Tableau, Qlik).

5. Cross-Functional Business Partnering

Provide analytical support to cross-functional teams including E-commerce, Marketing, Retail, and others. Ensure alignment and consistency in insights and KPIs.

About you:

You are a Clarins fit if you have: 

Soft and Leadership Skills:

• • Team player with interpersonal skills
  • Meticulous, systematic and methodical
  • Open-minded, adaptive to change and flexible in an evolving fast-paced environment
  • High sense of ownership

Essential qualifications:

• Bachelor’s degree and above in Computer Science/Engineering, Business/Data
• Analytics, Information Technology, Statistics and other related fields
• Minimum 1-3 years’ experience in CRM and/or Data Analytics, ideally in a similar industry
• Previous relevant experience(s) in B2C CRM will be advantageous, preferably in an international retail environment
• Intermediate to advanced knowledge in SQL and/or Python
• Familiarity & experience in Tableau & QlikSense. Experience in other data visualization tools advantageous

Preferred qualifications:

• Intermediate to advanced knowledge in SQL and/or Python
• Previous relevant experience(s) in B2C CRM will be advantageous, preferably in aninternational retail environment
• Other advantageous technical skills: IBM Cognos Analytics, SAS, SPSS, Advanced Microsoft Excel, Google Analytics, Adobe Campaign, Snowflake, Cloud ecosystems (Azure, AWS, GCP, etc) Experience working with databases & large datasets, predictive models, advanced analytics
• Strong presentation skills with excellent written and verbal communication skills
• Good with numbers, have strong analytical skills and problem-solving capabilities

About the benefits: 

• • 71 years of expertise in beauty and spa, with the Clarins and myBlend brands
  • Unique products and innovative services
  • A commitment to Social & Environmental Responsibility embedded in our raison d'être
  • A caring and inclusive corporate culture
  • Development and training opportunities
  • Attractive compensation and benefits
  • A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).