VIE - E-Commerce Technical Specialist (New York, USA) H/F/X

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

The role :

We are currently looking for a Technical E-commerce Specialist, who will join the Global E-commerce technology department.

This is a fixed-term contract, under the V.I.E. program, starting in September 2026, for a duration of 18 months. The position is based in New York (USA). 

As a VIE intern, you’ll be hired directly by Business France.

This position will be responsible for E-commerce Technical Support and maintenance on the Digital E-commerce applications for Clarins.

What you’ll do :

Mission 1 : Technical Support

• Provide first level of technical support to markets for the ecommerce ecosystem
• Coordinate and collaborate with internal and external resources via ticketing system
• Provide outstanding, rapid-response technical support
• Escalate unresolved issues if required, while maintaining ownership of issues through resolution
• Monitor and maintain portfolio of domestic and international ecommerce sites
• Maintenance and Management of internal support tools, systems, and related roadmaps

Mission 2 : Technical Referent

• Escalate functional and technical questions if required, while maintaining ownership on providing subject matter expertise for functional and technical aspects of the ecommerce ecosystem
• Communicate and coordinate with management team, development vendor and business area experts globally to improve product functionality, resolve issues, and improve consumer satisfaction
• Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe
• Assist in testing updates to existing web applications and perform integration testing for new integrations

Mission 3 : Technical Project

• Make the project follow-up of the Technical Integration
• Participate in the design of Technical Integration related to the E-commerce platform
• Review and challenge Technical Integration approaches from the contractor, with regards to the Integration best practices

You are :

• Fluent in English
• Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
• Demonstrating strong technical acumen for troubleshooting and problem solving
• Able to quickly assess issues and react to changing circumstances and new information.
• Able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
• Able to work self-sufficiently and drive brand success

You have :

• Computer Science MS Degree or equivalent
• A first experience working and coordinating directly with E-commerce & CRM business.
• A first experience in operational support in a Content Management System is a plus
• Knowledge of Salesforce Commerce Cloud or any other e-commerce platform is a plus
• Knowledge of HTML, CSS, JavaScript, Systems integration – WebService (REST, SOAP), Batch, EDI, sFTP is a plus

About Clarins Group :

A global leader in skincare and makeup, Clarins Group is above all the embodiment of a committed family story, driven by a passion for innovation and an independent spirit. Certified B Corp, the Group affirms its commitment to responsible beauty. Its purpose is:
“Making life more beautiful, passing on a more beautiful world.”

Present in over 150 countries, we are currently the No. 1 skincare brand in Europe and are accelerating our development across all other continents, particularly in Asia and the Americas.

True to our dual CSR mission, “Caring for people, caring for the planet,” we are proud to offer a stimulating work environment where everyone can reach their full potential.

As part of this commitment, we are signatories of L’Autre Cercle’s LGBT+ Charter, reaffirming our dedication to diversity, equal rights, and an inclusive, respectful, and discrimination-free workplace.

This unique culture has led to our recognition by Forbes as one of the World’s Best Employers 2024 and one of the World’s Best Employers for Women 2024.

To learn more about our Group and our commitments, visit www.groupeclarins.com

Equal opportunities at Clarins

We firmly believe in our mission: making life more beautiful, for our employees as well as for our customers.

Inclusion and diversity are at the core of our culture. Every day, we are committed to building an inclusive and fair working environment where everyone can thrive and perform at their best.

We welcome all applications and are members of the International Labour Organization (ILO) as well as the Employers Network for Equity and Inclusion (ENEI).

Our job opportunities are open to candidates with a recognized disability status. If you require an adaptation of the recruitment process due to a disability, please contact us at mission.handicap@clarins.com.

To learn more about our Group and our commitments to people and the planet, visit www.groupeclarins.com.