E-STORE PROJECT MANAGER (clarins.ch)

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

The role:

As part of the Ecommerce Europe team, and reporting to the head of Estore and Category Management Europe, the Estore Project Manager is responsible for the day-to-day management of the website of Clarins Switzerland (bilingual website, French and Swiss German).

What you’ll do:

Mission 1: Management and implementation of commercial animation plan

• Create and implement the website’s sales promotion plan.
• Coordinate with different levers of the e-commerce team (ECRM, acquisition ...), working together to optimize results.
• Configurate campaigns (promotions and content) on the e-commerce platform (CMS - SFCC).
• Coordinate with the e-commerce content manager for the creation of assets to support promotions.
• Follow up on sales target achievement; propose new business solutions or activations when needed.
• Conduct benchmarks and propose improvements for business optimization.

Mission 2: Online merchandising & content

• Define and implement the e-merchandising strategy in coordination with local subsidiary (according to product launches, trade animations, promotions ...).
• Optimize product catalogue and pages: filters, categorization …
• Optimize Internal Search Engine (SFCC).
• Implement new content projects launched by the global brand team, with the support of our web mastering & translation agency; coordinate with SEO project manager to ensure positive impact on SEO performance.

Mission 3: UX & CRO optimization

• Adopt a user centric approach to optimize and personalize the customer journey onsite.
• Implement tracking and analyze the performance of campaigns to optimize UX.
• Work with external contacts (CRO third parties) 

Mission 4: Catalogue management                                                 

• Ensure the maintenance of the catalog (new products, discontinued items, pricing…)
• Update new product information with local version in PIM/DAM
• Accompany new launches with dedicated launch plan.
• Coordinate with local inventory planner for stock management; anticipate out of stock issues.

Mission 5: Reporting on e-commerce activity

• Daily / weekly / monthly / ad hoc reporting on site activity and key KPIs: orders, turnover, AOV ...

Mission 6: Projects

• Participate in the management of Ecommerce projects.
• Regular UAT sessions related to the roll-out of new features and projects for Clarins.ch

You are:

• Customer centric
• Business driven
• Digital savvy
• Attentive to detail and have a good sense of organization & priority
• Fluent in English and German is strongly recommended

You have:

• BAC+4/5 degree from a business school or university (digital/e-commerce specialization would be a plus)
• 2 to 3 years of successful experience in e-commerce
• Excellent relational skills
• Analytical mind
• Creative and adaptable
• Good knowledge and experience working with a CMS (ideally SFCC), and good knowledge of GA4 and Jira

We have:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
• Unique products and innovative services.
• A commitment to Social & Environmental Responsibility embedded in our raison d'être.
• A caring and inclusive corporate culture.
• Development and training opportunities.
• Attractive compensation and benefits.
• A flexible work environment, with up to 2 days of remote working per week.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds. 

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com