CDI – Europe E-CRM Project Manager - H/F/X

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

The role :

Permanent contract to be filled as soon as possible. Based in Paris 17th.

As part of the Ecommerce Europe team, and reporting to the head of ECRM, you will be responsible of the ECRM campaigns to animate the Database for Ireland and Portugal

What you’ll do:

The Europe E-CRM Project Manager has the following roles and responsibilities:

Contact plan definition:

• Definition and optimization of the ECRM contact plan (emailing, triggers, mailing)
• Definition of the targeting, recommendations and monitoring of the commercial pressure
• 360 coordination with retail local team for omnichannel campaigns

Implementation of eCRM online campaigns:

• Email content: storytelling, design brief, HTML production in Badsender
• Target definition and A/B tests implementation
• Partners management & campaigns monitoring in Adobe Campaign V8
• Analysis of campaign performance and implementation of recommendations to optimize future actions
• Best practices / benchmark in terms of emailing, innovations, CRM and digital trends

eCRM project:

• Loyalty Program visibility : roadmap definition and animation
• Personalization and customer journey optimization
• Support in the implementation of relational campaigns linked to the customer's lifecycle and to loyalty programs in collaboration with the brand and local teams.
• Automatic campaign deployment and / or optimization (emails and push notification)

Regional role:

• Support and evangelization of markets region in their CRM development
• Recommendations: A / B tests, innovations… and sharing with the countries of the region.
• Webinar, training and managing tools such as AI Tool, Badsender, etc
• Best Practices and eCRM guidelines sharing

You are:

• Customer-obsessed, always striving to deliver outstanding experiences
• Business-savvy, with a sharp sense of performance and value creation
• Digitally fluent, with a strong analytical mindset and ecommerce acumen
• Highly organized and detail-oriented, with a drive for operational excellence
• A collaborative team player, positive and solution-oriented

You have:

• 5 years higher education, business school type, with a specialization in ecommerce/ digital marketing
• 3-5 years' successful experience in similar roles (crm, campaign management, loyalty…)
• Good knowledge or experience working with Adobe Campaign, Google Analytics, Badsenter, Dartagnan, Figma, etc…
• Fluent in French and English

We have :

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

Our job offers are accessible to candidates with RQTH status. If you have a disability that requires us to adapt our recruitment process, please contact us at mission.handicap@clarins.com

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.