CDI - Europe E-Store Project Manager H/F/X

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Ready to bring passion into your career?

Clarins Group is a French family-owned company and a global leader in skincare and makeup, with a presence in over 150 countries.

The role :

CDI to be filled as soon as possible

Based in Paris 17th

As part of the E-Commerce Europe team, and reporting to the Head of E-Store and Category Management Europe - the E-Store Project Manager is responsible for the day to day management of 2 European website.

What you’ll do :

Mission 1 : Management and implementation of commercial animation plan

• Create and implement the website’s sales promotion plan
• Coordinate with different levers of the e-commerce team (ECRM, acquisition ...), working together to optimize results
• Configurate campaigns (promotions and content) on the e-commerce platform (CMS - SFCC)
• Coordinate with the e-commerce content manager for the creation of assets to support promotions
• Follow up on sales target achievement; propose new business solutions or activations when needed
• Conduct benchmarks and propose improvements for business optimization

Mission 2 : Catalogue Management                                                          

• Ensure the maintenance of the catalog (new products, discontinued items, pricing…)

• Follow-up of stock management; anticipating out of stock issues, catalogue update
• Accompany new launches with a dedicated launch plan
• Optimize product catalogue and pages: names, filters, categorization..

Mission 3 : Online merchandising

• Define and implement the e-merchandising strategy in coordination with local subsidiary (according to product launches, trade animations, promotions..)
• Coordinate and optimize the flow of content between the brand team and the subsidiaries
• Continued optimization of Internal Search Engine (SFCC)
• Implement tracking and analyze the performance of campaigns to optimize UX

Mission 4 : Projects

• Participating in the management of Ecommerce projects
• Regular UAT sessions related to the roll-out of new features and projects
• Regional point of contact (EU) for 2 websites managed by subsidiaries

Mission 5 : UX & Conversion Rate Optimization

• Leverage our 3rd-party CRO tool to design and implement customized user journeys, enhancing customer experience and driving revenue growth
• Adopt a user centric approach to optimize and personalize the customer journey onsite
• Co-working with external contacts (CRO third parties) 

Mission 6 : Reporting on E-Commerce activity

• Daily/monthly/weekly/bi-annual and ad hoc reporting on site activity and key KPIs: orders, turnover, AOV…

You are :

• A graduate of a Business School or University. A specialization in Digital is a plus
• Bringing at least 3 to 5 years of experience in e-commerce / e-store
• Customer-centric, business-oriented, and passionate about digital
• Highly organized, detail-oriented, and able to effectively manage priorities
• Recognized for your excellent interpersonal and communication skills, with the ability to collaborate with a wide range of stakeholders
• Creative, adaptable, and comfortable working in a fast-paced, constantly evolving environment
• Fluent in both French and English, enabling you to thrive in an international setting

You have : 

• Strong expertise in e-commerce and the digital ecosystem
• Hands-on experience with a CMS, ideally Salesforce Commerce Cloud (SFCC)
• Proficiency with digital performance and optimization tools such as Google Analytics, JIRA, and AB Tasty
• A results-driven mindset combined with a strong understanding of customer journeys and e-commerce performance drivers
• The ability to manage multiple projects simultaneously while maintaining a high level of accuracy and quality.Excellent written and verbal communication skills, with the ability to present ideas clearly and persuasively

We have :

• Over 70 years of expertise in beauty and spa, with our Clarins and myBlend brands
• A caring and inclusive company culture: at Clarins, we believe our people are at the heart of our success. Discover our values and working environment on our Welcome to the Jungle page
• An attractive compensation package, including profit-sharing and incentive schemes
• Benefits: health insurance, pension plan, transportation, sports & culture, Works Council (CSE), product allocation, company restaurant, etc.
• Development opportunities and a rich training offer, including unlimited access to our Digital Learning platform
• A flexible working environment, with up to 1/2 days of remote work per week (after 4 months’ seniority)

About Clarins Group :

A global leader in skincare and makeup, Clarins Group is above all the embodiment of a committed family story, driven by a passion for innovation and an independent spirit. Certified B Corp, the Group affirms its commitment to responsible beauty. Its purpose is:
“Making life more beautiful, passing on a more beautiful world.”

Present in over 150 countries, we are currently the No. 1 skincare brand in Europe and are accelerating our development across all other continents, particularly in Asia and the Americas.

True to our dual CSR mission, “Caring for people, caring for the planet,” we are proud to offer a stimulating work environment where everyone can reach their full potential.

As part of this commitment, we are signatories of L’Autre Cercle’s LGBT+ Charter, reaffirming our dedication to diversity, equal rights, and an inclusive, respectful, and discrimination-free workplace.

This unique culture has led to our recognition by Forbes as one of the World’s Best Employers 2024 and one of the World’s Best Employers for Women 2024.

To learn more about our Group and our commitments, visit www.groupeclarins.com

Equal opportunities at Clarins

We firmly believe in our mission: making life more beautiful, for our employees as well as for our customers.

Inclusion and diversity are at the core of our culture. Every day, we are committed to building an inclusive and fair working environment where everyone can thrive and perform at their best.

We welcome all applications and are members of the International Labour Organization (ILO) as well as the Employers Network for Equity and Inclusion (ENEI).

Our job opportunities are open to candidates with a recognized disability status. If you require an adaptation of the recruitment process due to a disability, please contact us at mission.handicap@clarins.com.

To learn more about our Group and our commitments to people and the planet, visit www.groupeclarins.com.