Senior CRM Coordinator - London, Hybrid - 37.5hrs

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Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for a Senior CRM Coordinator based in our London Head Office.

About the Job

Supporting the Head of CRM & Consumer Data to deliver a compelling omnichannel CRM customer activation and retention strategy which increases engagement, retention and CLTV. Managing execution of all automated lifecycle campaigns, reporting on performance and analysing customer drivers and behaviours to deliver key commercial targets. Working closely with the CRM and Digital teams, you’ll support revenue and engagement goals, manage relationships with partners like Wunderkind, and enhance the Club Clarins loyalty programme. You’ll also play a key role in identifying CRM innovations and supporting omnichannel initiatives to drive customer

About you:

You are a Clarins fit if you are:

• Passionate about beauty, skin care and fragrance and have a good understanding of e-commerce marketing

• Commercially aware with a passion for staying abreast of industry trends

• Highly organised, able to multi-task and adapt to last-minute or shifting priorities
• Customer oriented, result driven, passionate about our brand and challenges, entrepreneurial mindset
• Eager to grow in a company genuinely committed to responsible beauty

Essential qualifications:

• Minimum 3 years’ CRM experience in a retail / e-commerce environment

• Proven experience in creating email campaign, including triggered multi-touch journeys across email and other CRM channels

• Able to confidently draw strategic conclusions and recommendations from data 

• Strong storytelling and copy writing skills

• Excellent attention to detail and strong communication skills

Preferred qualifications:

• Experience with loyalty programmes preferred but not essential

About the benefits:

• A flexible work environment, with up to 2 days of remote working per week
• 25 days annual leave, increasing by 1 day every year with a maximum of 30 plus Birthday off
• Development and training opportunities
• Generous Staff discount
• Employee Assistance Programme
• We Care Day – Volunteering

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).