PA to Digital, CRM and E Commerce Director

Apply now »

Date: 23-Nov-2022

Location: London, GB, W1G 9DN

Company: CLARINS



PA to Digital, CRM and E-Commerce Director, London

Ready to bring passion into your career?



A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".


Operating in more than 150 countries, we are now the number one skincare company in Europe* and are accelerating our development on all other continents, particularly in Asia and the Americas.


Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.


Do you want to help write the next chapter of our story?


The Role:

Responsible for supporting the Digital, CRM and E- Commerce Director and wider Team with a variety of PA and administrative duties, as well as coordinating internal events. You will have the opportunity to work closely with Head Office departments including Finance and Purchase Ledger, Managing Director’s Office, Marketing, Digital, Facilities, Training, Sales Admin, IT, Supply Chain and Statistics. Some contact with wider departments such as HR, Credit Control and PR also in contact with Global Groupe colleagues both UK-based and International.



  • Support with inbox management, including monitoring, responding and filing emails
  • Manage the diary organisation, ensuring that the electronic calendars are up to date, read, monitored and if required respond/ accept appointments
  • Management and organisation of the Director’s physical and electronic files.
  • Act as the key liaison with all internal departments on projects, tasks, communications, administration and queries
  • Liaise with external contacts on behalf of the Director.
  • Complete visa and cash expenses on behalf of the Director
  • Support with note taking or letter writing when required
  • Provide ad-hoc private assistance to the Director



  • Have an up-to-date awareness of Company Vision and objectives in order to understand key leadership priorities for the Director and effectively support with workload and responsibilities
  • Work with the Director on bespoke projects requiring collation of specific reports, presentations and information
  • Collate and edit large format presentations on behalf of the Director and direct teams
  • Support with the preparation PowerPoint presentations for Internal and External meetings
  • Monitor the delivery of monthly GM report and ad-hoc reports or information from all internal departments in a timely manner, and file the reports accordingly



  • Coordinate all travel and accommodation requirements as needed by the Director.
  • Plan detailed and extensive itineraries and agendas for events, field visits, activities, conferences and external meetings
  • Support with general hosting duties such as sourcing and serving refreshments, ensuring a welcoming environment for all guests
  • Organise internal and external meetings, events, dinners, lunches, incentive evenings etc.
  • Work with the other Director’s PAs on joint projects including event venue sourcing, internal catering for meetings, diary liaison, room bookings, sharing information etc.
  • Work with the EA to the Managing Director on planning logistics and any ad-hoc requirements



  • Update the Director on any relevant news from her direct reports
  • Liaise with members of the Global team to request and divulge information as required by the Director

Update and track the Director’s direct report holiday requests and sickness notifications


We Have:

  • Competitive compensation package
  • 28 days annual leave (inclusive of bank holidays)
  • Clarins For You - Our Reward Platform
  • Generous employee discount and training allocation
  • Potential to earn up to 10% performance based bonus
  • Career Development opportunities
  • Access to a range of Wellbeing services through our Employee Assistance Programme


You Are:

  • An excellent communicator with great presentation skills across all forms - telephone, written and interpersonal
  • Confidentin building relationships at all levels with a clear understanding of the importance of confidentiality
  • Somoene who can work under pressure within a fast-paced working environment
  • A Self-stater with proactive approach to manageing own and Director's work
  • Highly organised, able to multi-task and adapt to last-minute or shifting priorities
  • an advanced level Microsoft Word, Excel and PowerPoint
  • Highly organised, able to multi-task and adapt to last-minute or shifting priorities



If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.


At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA.  Through our values, we strive to achieve inclusiveness and a culture where everyone has the opportunity to reach their full potential and do their best work. We welcome applications from all backgrounds.