Area Manager - South Division (Home Counties, Berkshire, Buckinghamshire) - 12 Months Fixed Term Contract

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

Deliver all company, brand and retail partner strategies and initiatives, driving growth within existing retail and professional treatment accounts, and develop new business opportunities within store, ensuring all business targets are achieved. Build positive working relationships with external stakeholders driving Clarins as the ‘Brand of Choice’.

Responsible for recruitment and development of in-store teams in designated area, driving Clarins as ‘Employer of Choice,’ and incorporate an absolute focus on Performance Leadership and People Development in every aspect of the role.

What you’ll do:  

Service Delivery 

• Implement and deliver company strategy, brand business plans and Marketing initiatives.
• Deliver the strategy and plans for professional treatments, express skin services and in-store virtual consultations.
• Deliver all retail partner joint business plans and initiatives.
• Effectively communicate, manage, and deliver objectives for the area, driving high performing teams.
• Ensure all retail, treatment and activity targets are communicated and delivered, working closely with any underperforming teams or individuals.
• Working with Commercial Sales Manager to ensure the effective use of the CBCs team within designated area.
• Initiate and manage dedicated event planning with in-store team, ensuring representation of Clarins within the department promoting Clarins.
• Champion the use of E-Pro in order to improve brand knowledge throughout the business, and Workplace platforms to increase engagement of colleagues.
• Implement a comprehensive induction programme for all new Business /Account/ Skin Spa Managers/Team members.
• Operate within the agreed FTE productivity budgets and ensure these are met bringing any potential areas of concern to the immediate attention of line manager.

Coaching and Leadership

• Lead, coach, mentor, and motivate in-store teams ensuring regular contact with teams and individuals.
• Host and deliver regular Business Development days with in-store teams.
• Take responsibility for being an effective leader that role models the brand values without compromise.
• Guide and develop career progression by facilitating relevant training.
• Support Training Hub and Virtual Training Session, ensuring attendance of all team members as required.
• Conduct performance reviews and create progress plans for employees, addressing any issues immediately.
• Responsible for employee welfare and health and safety management.

Stakeholder and Relationship Management

• Champion Company Brand Values.
• Implement and adhere to all company policies and HR procedures.
• Develop, build, and maintain productive and professional relationships with internal and external stakeholders.
• Maintain regular communication with the Commercial Sales Manager and inform on all business deliverables and results.
• Build, develop and maintain close working relationships with key store/digital/operational management, ensuring Clarins is the ‘Brand of Choice’, hosting regular business review meetings both virtually and physically with efficient follow-thru and action.
• Work with the Talent Acquisition Partners, meeting regularly to discuss feedback, trends, and any areas of concern. Ensuring that the recruitment processes for new hires and internal movements are being adhered to and the right candidates/employees are being selected for the specific role.
• Ensure effective communication of the company strategy, plans and initiatives to all Clarins business accounts.

You are:

• Positive, forward thinking, and passionate about the beauty industry.
• A real team player with excellent leadership skills.
• Commercially aware with a proven sales track record.
• Open to new challenges and enjoy establishing new ways of working.
• Customer-focused, results-oriented, and brand-addicted.

You have:

• Minimum 2 years working within Clarins Head Office, Retail or Spa’s.
• Proven experience of remote management.
• Ability to manage a team of individuals, developing skillset and leading to achieve all set KPIs in each account.
• Strong relationship building skills, both internal and external.
• Ability to analyse information, plan and implement development programmes.
• A full clean driving license with flexibility to travel as and when required frequently.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com