Store Manager - KL

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Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for a Store Manager to be based in Kuala Lumpur.

About the Job:

The Store Manager manages and leads Assistant Store Manager, Make Up Artist, Senior/ Beauty Coaches and Beauty Therapists. He/She attends to each of them, monitors their performance and listens to their concerns. 

He/She models the Clarins way by giving relevant support and cultivating trusting relationships with each of them. Each Store is a business unit; therefore, an essential part of the Store Manager’s role lies in their ability to engage and develop their team in order to drive business results..

Deliver Sales & KPI

• Master in Sales KPI & SOP knowledge and believe in the brands structure
• People Management - Demonstrates good coaching skills and ability to lead as a role model to the team member. Promotes good morale and motivates and inspire teams with clear direction and to exceed expectation
• Monitor and manage the sampling in Store to consumers

Deliver Sales & KPI

• Improve the growth of Product Sales in store
• Understand Sales KPI, have basic SOP knowledge and believe in the brands structure.

Customer Services

• Deliver customer service as per Clarins standards
• Recruit new customers to Clarins  
• Drive loyalty and repeat purchase of existing customers

Product, Inventory & Follow Up Skills

• Participate in the store operation tasks as assigned
• Have the basic knowledge on selling product by franchise and study the Product KPI and personal sales report

About you:

Preferred qualifications:

• At least two (2) years of retail management & leadership experience preferred. 
• Able to speak English, additional language is a plus 
• Passionate in beauty & skin care
•  Have a pleasant personality, a positive attitude & a team player

Leadership Skills:

• Results oriented; committed to meet individual and team goals
  Exhibits effective communication and interpersonal skill to all level of organization
• Demonstrates positive attitude; open to feedback and suggestions for improving quality of work, willing to try new approaches to increase sales
• Self-motivates and motivates others even in difficult situations
• Willing to take up tasks not only limited to deliver sales targets and store operation, but also monitor team service level and BC coaching
• Demonstrates skills in managing and developing people
• Works with integrity; can be trusted to act in accordance with the values of Clarins
• Can do attitude and able to mobilize when necessary

About the benefits: 

• Attractive Salary Remuneration Package & Perks
• 13% EPF
• Contractual & Performance Bonus
• Career Opportunities & Advancement
• Seasons Giftings

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women and to be recognized. 

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).