Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for a Retail Operations & Project Executive, based in Kuala Lumpur, Malaysia.

About the Job

The Retail Operation & Project Executive is critical in ensuring retail stores operate smoothly and remain compliant. By enabling timely reporting, accurate payroll incentives, and strong cross-functional coordination, the role directly improves operational efficiency, staff productivity, and overall sales performance.

This role provides administrative and operational support to stores, including licenses, maintenance, travel arrangements and payroll, while ensuring accuracy and timely delivery. It also manages stakeholder relationships and delivers sales performance analysis to support collaboration and informed business decisions.

Mission 1: Sales Reporting & Analysis

• Good knowledge in data systems and is proficient in generating comprehensive reports.
• Update weekly & monthly sales report across all channels, both offline & online.
• Responsible for updating templates with accurate sales and product KPI data, submit monthly.
• Track monthly and year-to-date performance against sales targets.
• Preparing sales productivity by store, beauty advisors, beauty therapist and etc.
• Prepare Quick Sales Brief whenever is necessary.
• Update and up-keeping of all official reports/forms used by the field team.
• Attending system training locally or regional if required and update, coach, guide to the team.

Mission 2: Monthly Commission & Administrations

• Check and consolidate all field staff commission and other miscellaneous are submitted timely with proper supporting documents.
• Arranging all travel including transport & accommodation arrangement for Sales & Operations team.
• Arranging all necessary meeting arrangement for Sales & Operations team such as attendance list, meeting room’s preparation, meeting of minutes etc.
• Maintain up-to-date records of store locations, contacts, and staff details.

Mission 3: Sell In Management for Departmental Stores

• Obtain the new sell in allocation of new product listings with retailers and ensure accurate system updates, including reference codes, pricing, and trade margins.
• Analyze sell-in vs. targets and flag underperformance to the Sales & Operations Manager.

Mission 4: Project & Licensing

• Create and manage Store Leasing file which consist of rental, business license, GTO rate (if applicable), renewal date, store address and etc.
• Responsible for all the license application for new store, roadshow opening and renewal.
• Communicates with the Cegid team regarding new store opening codes and handles all related setup requirements.
• Assist in compiling and advise the project cost and contractor management in the new project as well as maintenance.
• Responsible for compiling monthly store maintenance records and coordinating related activities to support smooth store operations.

Other responsibilities may be added to the above, which are consistent with the title Retail Operations & Project Executive.

About you: 

Education/Degree or equivalent : 

• Diploma or Higher Education level in business

Background including total years of experience:

• 1-2 years of working experience in related field as Retail Operational. Experience in Beauty and retail industry will be an advantage.

Soft and Leadership Skills :

• A go-getter with can-do attitude
• Strong analytical skill and meticulous in detail
• Good organization and project management skill and planning
• Adaptable in fast and fluid environment
• Collaborative and team-spirited

Technical Skills: 

• Strong in business reporting and great in numbers and statistics
• Strong expertise in Microsoft Excel and data analysis
• Good proficiency in sales reporting tools and systems
• Sound proficiency in project management

Languages:

• English, Mandarin and Bahasa Melayu. Cantonese will be an advantage.

About the benefits:

• 72 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).