Trainer

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. 

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. 

Do you want to help write the next chapter of our story? We are looking for a Trainer based in HK.

The role:

At Clarins, we are committed to creating exceptional customer experiences while championing innovation and sustainability. As a Trainer, you will be responsible for designing and implementing training programs that meet business needs, focusing on skills enhancement and sales techniques. You will conduct field coaching to ensure service standards are met and identify areas for improvement. Representing the brand at various events, you will also collaborate with the Customer Service Team to maintain high service quality.

What you’ll do:

Training Development and Implementation

• Design, plan, and implement new and repush product training according to business needs.
• In charge of new joiners' onboarding program, including pre and post-training initiatives.
• Lead in makeup training to enhance the skills of Beauty Consultants (BCs) in selling makeup with brand uniqueness.

Field Coaching and Performance Monitoring

• Conduct regular field coaching or store visits to ensure the CARE service flow is well implemented.
• Identify gaps between in-store situations and standards to provide solutions for boosting sales.
• Closely monitor grooming standards of BCs and communicate with the Sales team to suggest improvement plans.

Logistics and Administration

• Plan and order uniforms from regional and global suppliers, ensuring clear logistics for distribution.
• Support the team in E-Pro execution, including translation, backend administration, and engagement for smooth launches.
• Handle other administrative tasks to enhance the BCs' learning experience.

Brand Representation and Engagement

• Represent the team as a brand ambassador at various occasions, including external workshops and training.
• Support the Customer Service Team when necessary to ensure overall service excellence.

What you have:

Experience

• 2-3 years of training experience, prefer in skin care industry with sound facilitation skills
• Hands-on frontline customer services experience in retail / hospitality industry preferred
• Fresh graduates are welcomed

Technical

• Knowledge in skincare is preferable
• Proficiency in Microsoft Office (Word, Excel, and Chinese word processing)

Communication & Organisational Skills

• Good communication skills with all levels, particularly with the BA community
• Strong customer-oriented service mindset with attention to detail
• Strong understanding of retail needs and customer services

We have:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).