Sales & Operations Manager

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. 

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. 

Do you want to help write the next chapter of our story? 

The role:

At Clarins, we are committed to creating exceptional customer experiences while championing innovation and sustainability. As a Sales & Operations Manager, you will oversee and optimize retail sales performance across stores, customers, and products. It combines analytical responsibilities (tracking trends, KPIs, and insights) with leadership in sales planning, operational improvements, and in-store execution (especially visual merchandising and marketing alignment). 

What you’ll do:

Retail & Brand Sales Management and Analysis

• Manage and monitor retail and brand sales matrix, trend and performance analysis of stores, customers and products according to the brand strategies
• Review sales on a regular basis via various perspectives (e.g., by store, customer segment, product category), summarize key findings as insights for management’s decision-making
• Develop actionable reporting that highlights relevant business trends, opportunities for improvement, and drive strategic action plans
• Prepare comprehensive sales reports, understanding sales metrics from different perspectives to support business growth

Sales Planning and Cross-Functional Collaboration

• Take lead in all sales planning activities by collaborating closely with all cross-functional team members (including marketing, VM, operations, and sales teams), and ensure seamless communications among different key stakeholders
• Facilitate and collaborate with cross-functional teams to provide business and sales insights using business analytic tools to monitor and meet respective business KPIs
• Work closely with VM and marketing team for store display, targeting to draw customers’ attention, build brand awareness, and enhance product attractiveness

Driving Operational Efficiency and Business Insights

• Driving operational efficiency by building up different value-added initiatives
• Proactively identify business opportunities and risks through trend monitoring, and recommend adjustments to support sales momentum and overall performance

What you have:

Qualification

• Bachelor’s degree holder in Business Administration, Marketing, or related disciplines

Experience

• 7-8 years of relevant experience, with proven sales record in Beauty Industry, Luxury Retail, or FMCG
• Preferably with experience in retail sales analysis, planning, and cross-functional leadership in a beauty or premium consumer brand environment

Technical

• Proficiency in MS Office including MS Word, Excel, and Chinese word processing
• Strong analytical skills with ability to use business analytic tools for performance tracking and insights generation

Communication & Organisational Skills

• Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
• Effective leadership skills for driving sales initiatives; strong business acumen
• Excellent people management skills and being a good collaborator with strong interpersonal abilities for effective cross-functional teamwork

Personal Attributes

• Passionate about beauty and luxury retail
• Detail-minded with strong analytical and strategic thinking abilities
• Proactive, takes ownership of projects, and meets deadlines
• Strong team player with a collaborative approach to achieve business goals
  

We have:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. 

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).