eCommerce Coordinator

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The eCommerce Coordinator supports the Direct-to-Consumer (DTC) channel by ensuring accurate and timely execution across website merchandising, product launches, CRM communications, loyalty programmes, and day-to-day eCommerce operations. This role is highly execution-focused and plays a key part in maintaining digital accuracy, campaign delivery, and operational readiness across all customer touchpoints.
Core Responsibilities
Website Merchandising Execution
•    Update homepage, category pages, and landing pages in line with trading and campaign calendars
•    Maintain product visibility, categorisation, and content accuracy across the site
•    Execute merchandising updates within Salesforce Commerce Cloud or CMS platforms
•    Ensure all website content is accurate, up to date, and free of errors
•    Support trading changes and promotional placements as required
eCommerce Administration & Product Launches
•    Load, manage, and maintain product information across PIM, DAM, and SFCC systems
•    Support end-to-end product launch execution, including readiness checks and go-live coordination
•    Upload and manage product imagery and digital assets using tools such as Cloudinary and PIM systems
•    Ensure consistency and accuracy of product content across all digital touchpoints
•    Support cross-functional teams in ensuring launch timelines are met
CRM Content & Campaign Coordination
•    Brief, build, and deploy CRM email campaigns using platforms such as Adobe Campaign
•    Support end-to-end CRM campaign planning and execution cycles
•    Coordinate audience segmentation, scheduling, and campaign QA
•    Ensure CRM content, links, and creative assets are correctly implemented and tested prior to send
•    Assist in performance tracking inputs and post-campaign reporting support
Loyalty & Customer Engagement Support
•    Support day-to-day execution of loyalty programme activities (points, offers, promotions)
•    Assist in delivering customer engagement campaigns and personalised communications
•    Coordinate promotional messaging to loyalty members across CRM and onsite channels
•    Ensure loyalty offers and benefits are accurately reflected across systems
Operational Support & Reporting Inputs
•    Maintain operational trackers (campaigns, product launches, promotions, CRM sends)
•    Support the Business Analyst with data collation and reporting inputs
•    Assist in preparing weekly and monthly operational performance reports
•    Ensure documentation, execution logs, and QA records are consistently updated and maintained
Key KPIs
•    Execution accuracy (zero critical errors in launches, campaigns, or site updates)
•    Time-to-market for product updates and campaign go-lives
•    CRM campaign execution accuracy (segmentation, content, and delivery quality)
•    Website content accuracy and consistency across all pages
•    Successful delivery and uptime of loyalty campaigns and offers
Key Outputs
•    Product launch readiness and execution checklist tracker
•    CRM campaign execution log 
•    Weekly operations execution and performance report
Critical Behavioural Competencies
•    Exceptional attention to detail 
•    Strong organisational skills 
•    Ability to manage multiple deadlines simultaneously 
•    Process-driven mindset 
•    High level of accuracy and ownership 
•    Strong communication and stakeholder management 
•    Problem-solving and troubleshooting ability 
•    Ability to work under pressure during launches and campaign go-lives 
Ideal Experience
•    2-4 years in eCommerce operations, CRM, digital merchandising, or DTC execution 
•    Experience working with product launches and promotional calendars 
•    Experience supporting online retail or consumer brands 
•    Exposure to loyalty programmes and customer engagement campaigns 
•    Experience working with marketing, supply chain, and commercial teams

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).