Omnichannel Coordinator

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Role Summary
The Omnichannel Coordinator is responsible for ensuring accurate product catalogue integrity, seamless order processing, and efficient operational support across retail, eCommerce, and internal teams.
This role acts as a key coordination point between demand planning, marketing, supply chain, eCommerce, and retail operations to ensure data accuracy, timely execution, and smooth day-to-day commercial processes.
Key Responsibilities
1. Catalogue & Product Data Management
•    Maintain and update product catalogue codes, SKUs, and order processing systems 
•    Ensure price list integrity across all retail accounts and digital platforms 
•    Monitor and resolve barcode issues, changes, and discrepancies 
•    Support accurate product setup for new launches and ongoing catalogue updates 
•    Ensure alignment between catalogue data and demand planning systems 
•    Maintain consistency of product information across retail and eCommerce systems 
2. Orders & Delivery Management
•    Track purchase orders (POs) and monitor outstanding deliveries 
•    Investigate and resolve delivery issues including short deliveries, over-supply, and delays 
•    Coordinate with supply chain and retail teams to ensure accurate and timely order fulfilment 
•    Maintain visibility of order status and escalate issues where required 
•    Provide detailed reporting on order flow and delivery performance 
3. Stock, Codes & Demand Planning Support
•    Support demand planning team with SKU codes, stock on hand, and product data queries 
•    Ensure accuracy of stock data used for forecasting and replenishment decisions 
•    Assist in resolving discrepancies between systems and actual stock positions 
4. Retail Desk Support
•    Respond to requests related to stock availability, product information, and system issues 
•    Provide timely resolution or escalation of retail operational issues 
•    Maintain strong communication with field teams to support execution at store level 
5. Ecommerce Team Support
•    Support eCommerce team with product listings, catalogue updates, and pricing accuracy 
•    Ensure products are correctly listed online with accurate descriptions, codes, and barcodes 
•    Support launch readiness for eCommerce campaigns and product drops 
•    Support eCommerce with logistics for GWP, warehousing and PO development
•    Coordinate between eCommerce, supply chain, and catalogue teams to ensure seamless execution 
6. New Store Opening Support
•    Manage queries related to new store openings and initial stock setups 
•    Ensure accurate product listings, barcodes, and catalogue availability for new stores 
•    Coordinate with relevant teams to ensure timely store readiness 
•    Support allocation of stock and order coordination for new launches 
•    Open account 
•    Coordinate POP testers etc
7. Marketing Coordination Support
•    Route retailer marketing-related queries to the correct stakeholders 
•    Support alignment between marketing campaigns and product/catalogue readiness 
•    Ensure marketing initiatives are supported by accurate product and stock data 
Key Skills & Competencies
•    Strong attention to detail and data accuracy 
•    Excellent coordination and communication skills 
•    Ability to manage multiple operational workflows simultaneously 
•    Strong Excel/system literacy 
•    Problem-solving and escalation management capability 
•    Understanding of retail, eCommerce, or sales environment preferred 
Core Focus of the Role
•    Catalogue accuracy and integrity across retail and eCommerce 
•    Smooth order and delivery execution 
•    Fast resolution of retail, store, and online operational queries 
•    Cross-functional coordination between supply chain, marketing, demand planning, and eCommerce 
•    Enabling seamless product availability and execution across all channels

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).