Education & Training Coordinator

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

KEY RESPONSIBILITIES

2.1 Planning and Calendar Management

• Coordinate and maintain the annual national training calendar.
• Develop and maintain clear monthly training schedules aligned with the annual learning plan, product launches and business projects priorities.
• Coordinate the national training offering in collaboration with the Education Team, HR Director, Area Managers and relevant business stakeholders.
• Coordinate the implementation of internal and external training programmes.
• Schedule training sessions, workshops, learning interventions and LIFT training sessions.
• Maintain clear records of planned, scheduled, completed and outstanding training activities.
• Ensure that training dates, venues, facilitators, learner groups and logistical requirements are confirmed timeously.
• Proactively follow up on training bookings, invitations, attendance confirmations and completion.
• Provide regular visibility of training plans, attendance, completion and outstanding actions to the E&T Manager, HR Director and relevant stakeholders.
• Maintain regular communication with Area Managers and relevant business stakeholders to improve training participation and service delivery.

2.2 Education and Training Coordination and Administration

• Provide end-to-end coordination and administration of training programmes.
• Book training rooms and external venues and coordinate equipment and technology requirements.
• Arrange catering and liaise with suppliers and internal support teams.
• Prepare and send invitations, manage RSVPs and learner confirmations, and distribute pre-course communications.
• Coordinate learner lists, training stock, testers, gifts and launch packs.
• Prepare and distribute training manuals, product cards and supporting learning materials.
• Maintain accurate electronic and hard-copy attendance registers.
• Follow up on non-attendance and incomplete learning.
• Coordinate post-training evaluations and feedback.
• Maintain complete and accurate training records.
• Support the preparation and physical setup of training sessions and workshops where required.
• Ensure the smooth and professional execution of launches, training sessions, workshops and education events from planning through to completion.

2.3 Clarins E-Pro Administration

• Create and maintain learner accounts and profiles.
• Manage user roles, permissions and learner groups.
• Enrol learners in courses and required learning pathways and maintain accurate learner data.
• Monitor course participation, completion, mandatory learning compliance, learning hours, learning pathway completion and learner engagement.
• Generate and distribute regular E-Pro.
• Provide first-line user support, proactively follow up on queries and escalate technical issues to Clarins support or IT where required.
• Upload, update and archive course content.
• Coordinate with the Education and Training Team and subject-matter experts to publish and update learning modules.
• Ensure learning content remains current, relevant and aligned with business priorities and product launches.
• Measure participant feedback and digital learning effectiveness.
• Produce monthly analysis of participation, completion, compliance and engagement.

2.4 Clarins Academy Administration

• Manage and communicate the Academy calendar.
• Coordinate learner enrolments and track learner participation.
• Track course completion, mandatory course completion and learning pathway completion.
• Monitor individual and team learning hours and maintain accurate Academy learning records.
• Support the development and maintenance of Academy presentations and learning materials.
• Produce monthly analysis of Academy participation, completion, learning hours and engagement.

2.5 Training Materials and Presentations

• Prepare professional, accurate and visually engaging PowerPoint presentations for training programmes, workshops, product launches and learning initiatives.
• Apply creativity and strong attention to detail to all learning presentations.
• Develop, format and maintain training manuals, product cards, product information materials, launch packs and supporting course materials.
• Work with trainers and subject-matter experts to ensure learning content is accurate and updated.
• Ensure all learning materials are prepared and distributed within required timelines.
• Maintain an organised central library of current learning materials and archive outdated materials.
• Ensure all learning materials reflect Clarins brand standards and professional image.

2.6 Learning Analytics, Effectiveness and Reporting

• Maintain accurate records of all employees and Beauty Coaches who have attended and completed training.
• Track attendance, non-attendance, completion rates, mandatory learning completion, learning pathway completion and learning hours.
• Measure training effectiveness through participant evaluations and feedback across both E-Pro and face-to-face learning.
• Consolidate and analyse participant feedback and identify trends, recurring concerns and opportunities for improvement.
• Prepare comprehensive monthly training and learning reports covering training delivered, learners trained, attendance, completion, learning hours, compliance, pathway completion, E-Pro and Clarins Academy engagement, evaluation results, learner satisfaction, training effectiveness and outstanding actions.
• Provide feedback and reporting to the Education and Training Manager, HR Director and relevant stakeholders as required.
• Ensure all monthly reports are accurate and submitted within agreed timelines.

2.7 Skills Development Administration and Reporting

• Maintain accurate learning and training records required for annual Skills Development reporting.
• Ensure training records, attendance registers, completion records and supporting documentation are complete and audit-ready.
• Support the preparation of Skills Development submissions.
• Maintain data required for annual skills reporting and submissions.
• Liaise with relevant internal and external stakeholders regarding Skills Development reporting requirements where required.
• Support reporting requirements related to the relevant SETA and Skills Development processes.
• Ensure accurate record keeping in support of compliance and audit requirements.

2.8 Onboarding

• Coordinate the onboarding process relating to online and in person training (Brand, Epro, Onboarding pathways) for new Beauty Coaches and Head Office employees.
• Arrange system access requests.
• Coordinate required training and enrol new employees on relevant learning platforms.
• Track onboarding progress and follow up on outstanding activities.
• Ensure required onboarding activities are completed within agreed timelines.
• Maintain accurate onboarding records.
• Provide regular reporting on onboarding progress, completion and feedback.
• Ensure the onboarding Education & training experience is structured, consistent and reflective of the Clarins Touch and Clarins culture.

2.9 Training Requests and Skynamo Administration

• Maintain, action and  training-related requests received through Skynamo.
• Review training requests and coordinate appropriate action.
• Allocate requests to the relevant Education Team member where required.
• Track progress, follow up proactively on outstanding requests and ensure closure within agreed service levels.
• Maintain accurate records of training requests and outcomes.
• Analyse request trends to identify recurring learning needs and opportunities for future interventions.
• Provide regular reporting on request volumes, status and service-level performance.

2.10 Launches, Workshops and Education Events

• Coordinate the planning and execution of launches, workshops and Education events.
• Develop clear activity plans and timelines.
• Coordinate invitations, attendance confirmations, venues, equipment, catering and materials.
• Coordinate training stock, gifts and launch packs.
• Liaise with internal departments, suppliers and relevant external stakeholders.
• Support the physical setup of workshops and events where required.
• Ensure all materials and presentations are prepared in advance.
• Maintain attendance and participation records and coordinate participant feedback.
• Ensure all launches, workshops and events are executed professionally and reflect Clarins brand image and standards.

2.11 Budget Administration and Financial Reconciliation

• Support the administration and monitoring of the Education and Training budget and operate within approved budget guidelines.
• Maintain accurate records of committed and actual training expenditure and track expenditure against budget.
• Process and track training-related invoices.
• Reconcile training invoices and expenditure monthly and investigate discrepancies timeously.
• Maintain accurate supporting documentation for all training expenditure.
• Prepare regular expenditure and budget reports for the Education and Training Manager.
• Coordinate the Education Team’s monthly business expense submissions.
• Consolidate and verify monthly expense reconciliations and ensure supporting documents are complete and accurate.
• Submit consolidated reconciliations to the HR Director for review and authorisation.
• Ensure financial administration is completed accurately and within required timelines.

2.12 Stakeholder Communication and Customer Service

• Maintain professional communication at all levels of the organisation.
• Communicate effectively with the Education and Training Team, HR Director, Area Managers, Sales Teams, Marketing Teams and other internal departments.
• Liaise professionally with Beauty Coaches, Ambassadors, Salon Owners, Therapists, suppliers, external training providers and other relevant stakeholders.
• Provide regular feedback and updates to stakeholders and participate actively in departmental meetings.
• Ensure the Education and Training Manager receives required plans, reports and updates within agreed timelines.
• Build positive and collaborative working relationships and provide a professional, courteous and service-focused experience.
• Create a positive working environment that encourages commitment, participation and accountability.
• Demonstrate and live the Clarins Vision, Mission, values and culture.

2.13 General Administration

• Provide administrative support to the Education and Training functions.
• Prepare professional correspondence, reports, spreadsheets and presentations.
• Maintain accurate and organised electronic filing systems and appropriate hard-copy records where required.
• Coordinate meetings and departmental activities.
• Support Education and Training projects.
• Assist with coordination of travel and accommodation related to training and Education activities where required.
• Reconcile travel documentation against relevant statements where applicable.
• Order and coordinate departmental stationery and supplies where required.
• Maintain strict confidentiality when handling employee and business information.
• Ensure all administration is accurate, professional and completed within agreed timelines.

3. KEY COMPETENCIES AND BEHAVIOURS

Planning and Organisation

• Strong planning, scheduling and organisational skills.
• Ability to coordinate multiple training programmes, projects and events simultaneously.
• Strong deadline management, proactive follow-up and ability to anticipate requirements and delivery risks.

Attention to Detail

• High level of accuracy in reports, data, training records and financial reconciliations.
• Strong attention to detail in presentations and learning materials.
• Consistent focus on quality, completeness and professional standards.

Ownership and Accountability

• Takes full responsibility for allocated activities from initiation through to completion.
• Maintains ownership of problems and actively works towards resolution.
• Escalates significant risks and concerns appropriately and accepts responsibility when problems occur.

Communication and Interpersonal Skills

• Excellent verbal and written communication skills.
• Professional and courteous communication style.
• Strong relationship-building ability and service orientation.

Creativity

• Strong creative capability in the preparation of presentations and learning materials.
• Ability to create visually engaging, professional and brand-aligned learning content.

Digital and Reporting Capability

• Strong Microsoft PowerPoint and Excel skills, with proficiency in Word and Outlook.
• Ability to work effectively with Learning Management Systems and digital learning platforms.
• Strong data accuracy and reporting mindset with ability to identify trends requiring action.

Resilience and Pressure Management

• Remains calm and professional during difficult situations and tight deadlines.
• Manages multiple priorities during periods of high activity.
• Responds constructively to setbacks, demonstrates persistence and maintains a solution-focused approach.

Integrity and Confidentiality

• Demonstrates high personal integrity.
• Maintains confidentiality of employee, learner and business information.
• Handles sensitive information professionally and responsibly.

Collaboration and Autonomy

• Works collaboratively with colleagues and stakeholders.
• Works independently and manages responsibilities without constant supervision.
• Proactively identifies what needs to be done and takes appropriate action.

4. REQUIRED QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12.
• Strong Admin, organizational  and coordination skills
• Strong attention to detail
• Strong working knowledge of Microsoft Office, particularly PowerPoint and Excel.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).