Customer Care Administrator

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

About Clarins Group
A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
Operating in more than 150 countries, thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
In line with our dual CSR mission of 'Caring for people, caring for the planet' we take pride in offering a rewarding yet challenging work environment where everyone can thrive. 

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Overview of the Position
Capturing / Uploading & Releasing the orders daily and liaising with 3pl
Duties and Responsibilities:
Capturing Manual Orders into M3 System 
•    Departmental 
•    Allocation
•    Promotional and Sell in
•    Manage both AGL and RAM as and when required 

Promotional and Sell in Orders
•    Monitoring the receipt of promotion and sell in orders
•    Ensure that POP, Salon and Pharmacies orders has cost for Finance Purpose
•    Liaising with Area Managers and KAM's for outstanding promotion 
•    Creating delivery status 
•    Create POP upload file for Promotional orders and Capture
•    Update Promotional Tracker 
•    Be able to run Promotion Readiness meeting as and when required
Claims
•    Log weekly claims from (Finance, E-commerce, other internal teams and External) 
•    Validate claims monthly 
•    Validate Letters 

Export 
•    Update daily export documents (Commercial Invoice and Packing List) 
•    Upload export orders
•    Shipping International parcels and documents 
Dealing with Retailers Queries
•    Edgars
•    Foschini
•    Woolworths
•    Truworths
•    Dis-Chem
•    Pure Players
•    Nuance / Asco 
•    Salon and Pharmacies
Queries
•    Action queries in za.cc@clarins.com and Allocations@clarins.com emails
•    Action RAM's daily queries
•    Internal and External Queries
•    Log damages to Catch system 
•    Handle personal and telephone queries
•    External relation 
Reports 
•    Weekly Claim report 
•    Customer Care Month End Report 
•    Prepare Reports for the manager and broader team
•    Delivery Status Report 

Performs other duties as required or assigned
Education & experience:

•    Matric Essential 
•    Supply Chain and / or a cosmetic background an advantage.  
•    Good Planning and Organizational skills
•    Good command of the English language. 
•    Cope with pressure and deadlines 

Computer Skills:
•    Computer skills, power point, excel, word & outlook email.

We are looking for someone who is:
•    Outgoing with a friendly personality
•    Energetic and motivated
•    Show flexibility and adaptability
•    Sense of urgency
•    Show initiative
•    Show accountability for personal role and goals set

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).