Supply Chain Ecommerce & EDI Administrator FTC, Harlow, 37.5hrs/wk - Hybrid

Ready to bring passion into your career ? 

 

A global leading skincare and make-up company, Clarins is above all the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe* and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,500 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

The role:

Based at the Clarins Distribution site in Harlow, you'll be responsible for day-to-day administrative and operational support across key retail customers and direct responsibility for the Clarins eCommerce website. Reporting to the Senior Supply Chain Executive, you will manage order processing, inventory and ecommerce local assembly administration, customer liaison, returns, fraud screening and website stock controls. You will act as the administrative bridge between the sales team, Clarins UK Distribution Warehouse and external customers to ensure timely pick, pack and dispatch and support promotional and launch activity. 

What you'll do:

• Process sales orders (email/EDI), resolve system errors and communicate issues
• Monitor and manage website stock levels with Supply & Demand planners to avoid avoidable OOS
• Coordinate new product launch administration (Customer New Line / NOM forms) and brief Customer Service/warehouse
• Manage customer returns and routine customer communications about orders, stock and ETAs
• Support ecommerce GWP planning and related warehouse picking plans
• Oversee fraud screening (CyberSource) and act as PayPal contact
• Use systems (e.g. Demandware, Boots RSI, Jira, Vend, Cognos) and provide shipment/status updates across the business
• Assist with ad hoc projects and provide cover across distribution roles when required

You are: 

• A collaborative, service-focused professional who delivers a high level of internal and external customer service
• Highly organised with strong time-management and the ability to prioritise to meet tight deadlines
• Accurate and detail-oriented with the ability to spot patterns, identify root causes and propose solutions
• A good communicator, able to liaise confidently with retail buying teams, warehouse colleagues and multiple internal stakeholders
• Proactive, resilient and positive with a “can-do” approach
• Comfortable working in a cross-functional environment and escalating issues to line management when necessary
• Willing to be cross-trained and provide cover across related distribution roles

You have: 

• Minimum 1 year experience in a similar industry or supply chain role with end-to-end supply chain understanding
• Proven experience in sales order processing, returns administration and customer liaison
• Strong Microsoft Office skills (especially Excel and Word) and experience analysing data
• Experience with or ability to quickly learn systems such as Boots RSI, Demandware, CyberSource, PO System, Vend and Cognos
• Good interpersonal skills and experience interacting across teams and levels of the business
• Demonstrable ability to plan, manage projects and meet tight deadlines
• Experience in fraud screening processes and working with payment platforms (e.g., PayPal contact experience advantageous)
• A positive, open, problem-solving attitude

We have:

• Competitive compensation package
• 33 days annual leave 
• Clarins For You - Our Reward and Benefits Platform 
• Generous employee discount and Training allocation 
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).