CREDIT CONTROLLER, HYBRID - HARLOW

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The role:

To manage customer accounts effectively to ensure timely collection of outstanding balances, minimise credit risk, and maintain positive customer relationships while supporting the company’s order-to-cash process.  

What you’ll do: 

Credit Control & Collections

• Manage a portfolio of customer accounts to ensure payments are received in line with agreed credit terms. Proactively contact customers by telephone, email, or written correspondence to follow up on overdue balances and resolve outstanding issues.

• Take ownership of key or high-profile customer accounts, including managing debit notes, deductions, and payment queries to ensure timely resolution.

Account Reconciliations & Query Resolution

• Prepare customer account reconciliations where required to identify discrepancies, monitor adherence to agreed credit terms, and ensure customer balances are accurate.

• Perform periodic reconciliations of customer accounts, including Clarins eCommerce, and other key accounts, investigating and resolving discrepancies relating to payments, deductions, returns, or pricing adjustments.

Debit Notes, Returns & Claims

• Review and process debit notes, credit claims, and returns in line with company procedures and authorised approval limits. Maintain accurate records within the debit note and returns databases.

• Raise returns credit authorisations on a weekly basis and ensure related credit notes are processed accurately and in a timely manner.

Order Management

• Monitor the held order list and contact customers where orders are held due to overdue balances, particularly for urgent or express deliveries. Release orders where payment has been received or issues resolved.

Customer & Internal Support

• Respond to incoming customer queries relating to payments, claims, or account balances, and liaise with internal departments including Sales, Customer Service, and Finance to resolve issues.

• Provide general administrative support to the credit control function and provide cover for colleagues during periods of absence, including the Credit Administrator role where required.

You have:

• Minimum of 3 years’ relevant Credit Control experience preferably gained in a Retail Credit Control environment.
• A good educational standard is required and relevant CICM qualification or working towards is preferred.
• Must be computer literate with working knowledge of accounting software and advanced Excel experience is essential.
• Good Communication skills are essential

We have: 

• A flexible work environment, with up to 2 days of remote working per week
• 25 days annual leave, increasing by 1 day every year with a maximum of 30 plus Birthday off
• Development and training opportunities
• Generous Staff discount
• Employee Assistance Programme
• We Care Day – Volunteering