Senior Therapist (35.5hrs/wk)

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

The Role:

The Senior Therapist is responsible for ensuring that all customers have a luxury spa experience. With customer loyalty being important, it’s vital that the Senior Therapist leads by example by building a rapport, driving return bookings, and adapting to different customer profiles. You will support the team to promote our brand and services through promotional activities and key events that take place as well as developing them to deliver on KPIs across the account.

You Are:

• Passionate about motivating and inspiring others to promote the Skin Spa with new customers and deliver the highest standards of all Clarins professional treatments.
• Proactive in driving customer loyalty through Clarins national and bespoke promotional programme for both the Counter and Skin Spa.
• Focused on maximising opportunities through brand eventing, new launches, and red chair open house activity.
• Confident in building effective working relationships between the Skin Spa team and Retail to raise brand awareness.
• Commercial in achieving KPI targets and supporting the team in delivering on the account retail sales.
• Experienced in delivering a world class customer experience by welcoming them, ensuring treatment rooms are fully stocked with the necessary products, equipment’s and ensuring a high standard of hygiene is maintained.
• Able to confidently engage with the local community, universities and colleges to support with promoting the brand and why we are a great place to work.

You Have:

• A minimum of 2-3 years hands on experience with a passion for retail and commercial awareness.
• NVQ Level 3 or equivalent Beauty Therapist qualifications.
• Confidence in interpreting business data through digital platforms, creating and achieving targets.
• Exceptional customer service skills.
• Strong communication across all areas of the business.
• The ability to create memorable experiences by consistently delivering exceptional spa treatments and spa experiences, ensuring that every client feels special and wants to return.
• Drive and enthusiasm.
• Proven experience of motivating, inspiring and enthusing others.
• Confident in managing and carrying out trade tests with all candidates.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).